According to the company’s website news release on May 13, 2023, the ongoing political conflict that erupted in Sudan last month has caused significant disruption and uncertainty for our valued customers. At Maersk, the company continues monitoring the situation closely and has developed a relief package to help alleviate the impact on your supply chain.
Flex Hub Lite
- Depending on the actual transport plan per shipment and where the cargo is at time of request on maersk.com, Flex Hub Lite could give your dry cargo instant access to up to 14 or 28 days hold in the Hub.
- At the end of the selected hold cargo will be planned on the first available vessel to the final destination (the customer can decide to leave earlier depending on vessel availability)
- Flex Hub Lite is feasible for order from container loading at first loading port to 72 hours prior to estimated arrival time to hub port.
- Acceptance is subject to feasibility and terminal space availability at time of request.
Free Change of Destination (COD)
- No Change of Destination (COD) service fee for containers on water to Sudan.
- No Change of Destination (COD) service fee Containers gated-in full at first loading port bound for Sudan ports.
- For import shipments into all Sudan from 4th May 2023 until further notice.
- Customers still subject to the expense of re-stowage and extra shifting cost, also ocean freight difference of the new destination.
- COD is feasible to order from full container gate-in to first loading port to 3 or 5 days prior to estimated arrival time to transport/final discharge port.
- Acceptance of COD request is subject to capacity of the new destination and operational feasibility
Interim stop of Export Demurrage and Detention (DnD) Clock
- Applicable to Export containers at Terminals in Sudan.
- For export containers at port and/or at customers premises from 15th April 2023 until 15 June 2023.
- The scope is only for cargo bound to port(s) into Sudan where Maersk is responsible for detention.
- The relief does not include port/terminal storage and electricity paid to port/terminal directly by customers, if any.
- The relief does not cover depots, standard Det still to apply, if any.
- Maersk only froze the export Det clock between 15th April 2023 until 15 June 2023.
Interim stop of Import Demurrage and Detention (DnD)Clock
- Import containers at Terminals in Sudan.
- For import containers arrived in Sudan for pickup and still at the port from 15th April 2023 until 15th June 2023.
- The scope is only for cargo bound to port(s) into Sudan where Maersk is responsible for detention.
- The relief does not include port/terminal storage and electricity paid to port/terminal directly by customers, if any.
- The relief does not cover depots, standard Det still to apply, if any.
- Maersk only froze the import Det clock between 15th April 2023 until 15 June 2023.
Maersk hopes that the above measures will provide some financial relief and flexibility as you navigate the challenges arising from the developing situation in Sudan.
At Maersk, Maersk values our customers and are dedicated to providing the highest level of service possible. Maersk is conscious that the political conflict in Sudan is a challenging situation, and Maersk wants you to know that Maersk are with you all the way. Please don’t hesitate to contact your local Customer Experience representative if you have any questions or wish to discuss our contingencies in greater detail via
Export queries - SD.Export@maersk.com
Import queries - SD.Import@maersk.com
Telephone +249 991 116 222 and +249 129 668 686
