- Severe weather on the North Atlantic during this week causing delays on vessel heading to North America
According to the company’s website news release on March 13, 2023:
United States Terminal Operations
New York:
- 1 day waiting time expected for berth at Global Container Terminals Bayonne, Maher Terminals LLC and APM Terminals.
- No empty shut out situations at any of the terminals this week.
- Average gate turn times are 49 / 80 minutes for single and double transactions respectively.
- There are no Saturday gates planned this week.
Norfolk:
- Most vessels are expected to berth on arrival, or within half a day. Occasionally vessels may experience a 1- 1.5 day(s) delay for berthing.
- Average gate turn times are 29 / 39 minutes for single and double transactions respectively.
- One crane down at Norfolk Int’l Terminal, no operational impact expected.
Charleston Terminal:
- Waiting time for vessel berthing is up to one day.
- Average truck turn times are 25 / 19 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
- Sunday gates have been discontinued.
Savannah:
- Waiting time for vessel berth at the terminal is up to 2 days, depending on the size of the vessel.
- Average gate turn times are 36 / 53 minutes for single and double transactions respectively.
Houston:
- Barbours Cut Terminal - is expected to experience berth congestion due to high yard utilization, Waiting time for vessel berthing is 0 to 1 day.
- In June 2022, PHA implemented Saturday gates at Bayport and Barbours Cut Container Terminals to provide additional hours to move cargo. Since these additional hours are not being well-utilized, the final Saturday gate offered is April 29, 2023.
- Average gate turn times is 46 min.
Oakland:
- Vessel berthing delays are expected due to the influx of imports.
- Average wait time of up to 6 / 13 days at Oakland Int’l Container Terminal (OICT) and TraPac respectively.
- Average import deliveries can take up to 7 / 3 days at TraPac and OICT respectively. As yard space becomes available, boxes from TraPac will move to accessible areas for delivering.
- Average gate turn times are 59 / 64 minutes for OICT and TraPac respectively.
Seattle-Tacoma:
- There are no vessel berthing delays in Tacoma. However, in case of delays at departure ports overseas, delays between 2-8 days are expected.
- Availability of rail cars in Union Pacific Rail and BNSF Rail continues to fluctuate weekly. This week has seen a significant lack of cars for the Union Pacific and Burlington Northern Santa Fe Railways.
- Average gate turn times are 35 / 36 / 51 minutes for T18, Washington United Terminal and HUSKY respectively.
- T18, Washington United Terminals and Husky will be closed on March 10, 2023. T18 and Husky will be closed on March 17, 2023.
Los Angeles/Long Beach:
- All terminal gates are running as published and in line with Pier Pass program.
- Port of Los Angeles dwell times for local import cargo is 3.7 days, on-dock rail dwell is 4.9 days and import units on street is averaging at 8.6 days. Additional details can be found here.
- Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 37 - 63 minutes, depending on the terminal. Additional details can be found here.
Canada Terminal Operations
Vancouver:
- Daily rail productivity remains below expectations due to reduced car supply and winter tier conditions resulting in shorter trains and reduced speeds.
- Dwell times are 7.5 days.
Prince Rupert:
- Yard utilization has improved and congestion easing.
- Berth delays are up to 6 days and vessel productivity is high.
- Import dwell times are 9.4 days.
Montreal:
- Vessels are facing severe weather on the North Atlantic and expected to arrive in Montreal with 5 - 7 day of delays.
- Upon berthing no additional delays are expected. Labor availability and productivity remains strong.
- Import rail dwell times are 8.6 days as a result of inconsistent railcar supply and winter conditions across the rail network.
Saint John:
- Vessels are arriving in Saint John off schedule due to severe weather on the North Atlantic, once alongside, ships are experiencing minor delays with respect vessel productivity.
- The terminal is currently clear of outstanding import rail, however, 3 ships are expected to be alongside over the next 6 days.
Halifax:
- Vessels calling into Halifax are not facing any significant delays. Rail delays have resulted in increased terminal congestion, with rail dwell currently at 2.3 Days.
Chassis Pools:
- All pools operating as normal except for: Baltimore - Constrained on 40’ chassis.
Intermodal Operations
We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
- Locations that require 4-5 day lead time: New Orleans, LA / Mobile, AL / Houston, TX / Nashville, TN / Miami, FL / Louisville, KY / Jacksonville, FL / Baltimore, MD / Chatsworth, GA / Philadelphia, PA / New York, NY.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
- Canadian Pacific RR (CP) – link here
- Canadian National RR (CN) - link here
- Union Pacific RR (UP)
- System map here
- Index here
- CSX RR – link here
- Norfolk Southern RR (NS) – link here
- Burlington Northern Sante Fe RR (BNSF) –
- Locations small map here
- Locations large map here
Customer Service updates
Our office has relocated and the address from September 1, 2022 is:
Hapag-Lloyd (America) LLC
3 Ravinia Drive
Suite 1600
Atlanta, GA 30346
- All invoice payments and Original Bill of Lading remittances are to be re-directed to the new address.
- For Change of destination (COD) requests please use our e-form here.
- Please check our local website here for additional local solutions and information.
- You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
- Bilateral EDI connection between ERP systems
- Integration with portals (INTTRA / GT Nexus / Cargosmart)
- Hapag-Lloyd booking amendment form
- To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit Online Business Suite for vessel/container/booking status and sailing schedules information.
- For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
- If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.
Vessel updates and port changes per service
To view our vessels' latest schedules, please visit vessel tracker.
ATLANTIC SERVICES
Atlantic Loop 2 (AL2) service
- The AL2 service will change rotation to New York – Philadelphia – Norfolk. New York second call omission extended until week 24, 2023.
Atlantic Loop 4 (AL4) service
- MV Brooklyn Bridge to be replaced by the MV NYK Themis V084, expected to arrive in Veracruz, Mexico on April 8, 2023.
Atlantic Loop 5 (AL5)
- The structural omissions of Tacoma, Vancouver and Los Angeles East bound are extended until week 19, 2023.
St Lawrence Container Service – Route 1 (AT1)
- MV MSC Tuxpan added to the service and expected to arrive in Montreal, Canada on March 24, 2023.
St Lawrence Container Service – Route 2 (AT2)
- MV Mississauga Express V01E10 is expected to phase into service at Montreal, Canada on March 14, 2023, at the CAST terminal
St Lawrence Container Service – Route 3 (AT3)
- Bi-weekly frequency, until further notice.
Mediterranean Canada (MCA)
- MV Mississauga Express V11W06 will phase out of service at Montreal, Canada on March 14, 2023, at the CAST terminal.
Mediterranean GULF Express (MGX)
- MV Dublin Express V01W12 will only discharge cargo in Veracruz, Mexico, Altamira and Houston, United States, and subsequently phase out on April 11, 2023.
- MV Teno V01E15 will phase into service at Veracruz, Mexico on April 15, 2023.
- MV Seoul Express V07E13 will omit Norfolk, United States on April 5, 2023
- Structural Norfolk omission with effect from MV Altamira Express V09E14
Turkey East Coast Express (TEX)
- MV Melchior Schulte to transfer to Turkon operation at New York on April 11, 2023
ASIA SERVICES
East Coast Asia Loop 5 (EC5)
- No schedule updates for this week.
Pacific Coast Loop 4 (PN4)
- No schedule updates for this week.
Pacific South Loop 6 (PS6)
- Oakland omissions until week 16, 2023.
Pacific South Loop 7 (PS7)
- Oakland omissions until week 13, 2023.
Pacific South Loop 8 (PS8)
- MV HMM Promise V030W will change terminal at Oakland to Oakland Int’l Container Terminal (OICT)
India America Express (IMX)
- Savannah and Charleston omissions until week 18, 2023.
- MV Frankfurt Express V3112 will phase in, expected to arrive at New York on April 26, 2023.
- MV COSCO America V3114 will replace MV OOCL Washington, expected to arrive at New York on May 23, 2023.
- MV Seaspan Beacon V3116 to replace MV NYK Altair, expected to arrive at New York on May 17, 2023.
- MV Kyoto Express V3120 will replace MV Navios Constellation, expected to arrive at New York on June 14, 2023.
India America Express 2 (IN2)
- This service will change rotation to Norfolk – Charleston - Savannah and will omit New York until week 18, 2023
- MV Swansea V007W will only discharge cargo in Norfolk, Charleston, and Savannah, and subsequently phase out of service on April 6, 2023.
- MV MYNY V007E will phase in at Norfolk on April 9, 2023.
LATAM SERVICES
South America East Coast Service (SEC)
- Norfolk omissions until week 13, 2023.
California Central America Express Service (CCE)
- No service updates for this week
