According to the company’s website news release on February 22, 2023:
Summary
- South Africa - Normal operations
- Senegal – No restrictions. Land borders with neighboring countries open (including Mali)
- Ghana – Land and sea borders are open for normal operations.
- Angola – Domestic restrictions relaxed. Most businesses allowed to operate with health protocols and restrictions on capacity and opening times
- Cameroon - Minimal restrictions in place for specific cargo under rule (e.g., rice/sugar/flour etc.) Freight transport via land and sea routes is likely to continue
- Cote d'Ivoire - The state of health emergency is no longer in force. Land borders are open under certain conditions, cargo and freight transport are still operating
- Gabon - Land and sea borders are open
- Mali - Ecowas heads of states lift economic and financial sanctions. Borders are open
Terminal Operations
- Luanda - Berthing delay of approx. 3 days expected at Sogester
- Cotonou – Berthing delay of approx.1-3 days expected
- Abidjan – Congestion reported. Berthing delays of approx. 1-2 days expected
- Pointe Noire - Berthing delays of approx. 2 days expected for feeder connection
- Kribi - Berthing delays of approx. 2 days expected
- Douala - Berthing delays of approx. 1-2 day expected
- Tema - Berthing delays of approx. 1 day expected
- Mombasa - Berthing delays of approx. up to 3 days expected
- Nouakchott – No delays expected
- Sudan - Fumigation services continue to be on strike. No delays expected
- Dar es Salaam - Berthing delays of up to 7-9 days expected
- Durban - Berthing delays expected as follows: Pier 1: 2 days, Pier 2: 4-5 days, DRT: 3 days
Railway Operations
Train service between Johannesburg and Durban is suspended due to various overhead cable theft incidents. The rail network team is currently attending to the incidents and Estimated Time of Readiness (ETR) will be advised when available
Truck Availability
No impact to report
Barge Availability
No impact to report
Depots
For latest status available on google maps for Depots and CFS, click here
Customer Service
- Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls.
- For customer inquiries, kindly use email as your primary channel
- For vessel/container/booking status and sailing schedules information, please visit Online Business Suite
- For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
- For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
- We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
- Reach out to your local customer service representative here
Visit and read the latest Africa service updates
Middle East - India - Africa Express (MIAX)
- MV Tema Express V2249E will leave the service in Jebel Ali, UAE. Mundra, Nhava Sheva, and Colombo imports will be discharged in Jebel Ali for further connection to MV Rio Grande Express V2308W. The vessel exchange is expected to happen on February 25, 2023.
- MV Irenes Resolve V2304E will leave the service in Tema, Ghana on March 4, 2023. She will change her Africa Rotation to Durban, South Africa > Apapa, Nigeria > Tin Can, Nigeria and Tema, Ghana.
- There will be no eastbound sailing from Durban, South Africa on March 24, 2023
- MV SPIL KARTIKA V2314W will join the service in Jebel Ali, on April 8, 2023.
China – Kenya Express (CKX)
- No schedule updates for this week
Asia – West Africa Service (AWA)
- There will be no sailing from Cape Town, South Africa (westbound) on February 27, 2023, and from Pointe Noire, Congo (eastbound) on March 9, 2023
- Walvis Bay, Namibia will be dropped from the port rotation, and the last vessel that will call the port is MV Maersk Sheerness V303W, expected to arrive on February 25, 2023
East Africa Service 2 (EA2)
- No schedule updates for this week
Mediterranean – West Africa Express (MWX)
- MV Gisele A V2302S/N will change its Africa rotation to Apapa, Nigeria to Tin Can, Nigeria
- MV Algeciras Express V2306S/N will change her rotation to Tema, Ghana > Cotonou, Benin > Apapa, Nigeria > Tin Can, Nigeria
South Africa Express (SAF also known as SAX)
- No schedule updates for this week
West Europe – West Africa Service (WWA)
- MV Dallas Express V2305N and MV Niledutch Antwerpen V2306N will leave the service in Kribi, Cameroon, expected to arrive on March 6, 2023, and March 13, 2023
- MV Niledutch Antwerpen V2306N will make an ad-hoc call at Port Gentil, Gabon, expected to arrive on March 10, 2023
- There will be no sailing from Pointe Noire, Congo on March 7, 2023. All vessels will slide position by one week
- MV Tokyo Express v.2309S/N will join the service in Europe. Calling at Pointe Noire, Congo on March 21, 2023
- MV CMA CGM Amber v.2310S/N will joint the service in Europe. Calling at Pointe Noire, Congo on March 28, 2023
West Africa Express (WAX)
- There will be no sailing from Tema, Ghana (northbound) on March 12, 2023, and April 16, 2023
South Africa – Asia Express 1 (SA1)
- No sailing from Durban, South Africa (eastbound) on February 25, 2023
South Africa – Asia Express 2 (SA2)
- No schedule updates for this week.
South America - Africa - Triangle Service (SAT)
- MV Lodur V2302W and MV Polonia V2307W will leave the service in Luanda, Angola, expected to arrive on March 12, 2023
- MV Niledutch Breda V2301E will join the service, expected in Durban, South Africa on March 6, 2023
- MV Niledutch Antwerpen V2314E will join the service, expected in Durban, South Africa on April 3, 2023
- There will be no sailing from Durban, South Africa (eastbound) on February 27 and March 27, 2023. All vessels will slide position by one week
Dakar Express (DEX)
- No schedule updates for this week.
Maputo Express (MAX)
- No schedule updates for this week
East Africa Service 2 (EAS2)
- No schedule updates for this week
East Africa Service 4 (EAS4)
- There will be no sailing from Dar Es-Salaam, Tanzania on February 22, 2023 and March 1, 2023. All vessels will adjust their schedules by 1 week.
East Africa Service 3 (EAS3)
- There will be no sailing from Mombasa, Kenya (eastbound) on February 23, 2023 and March 30, 2023. All vessels will adjust their schedules by 1 week
- MV GSL Mercer V301E will leave the service in Asia and will be replaced by MV AS Carlotta V309W calling Mombasa, Kenya on March 23, 2023.
