According to the company’s website news release on May 23, 2023, as the conflict in Sudan takes its fifth week, we continue to provide you with relevant updates on the current situation to support you make informed decisions pertaining to your supply chain.
Firstly, we are pleased to inform you that the operations at Port Sudan are proceeding almost normally. We currently have two vessels, Lobivia voyage 2306 and Saturn voyage 311S, docked at the port. Additionally, we expect the arrival of a third vessel, Maersk Patras voyage 320S, this weekend on Saturday, 20th May 2023. However, we understand that the customs system continues to be inconsistent, resulting to slower manual releases. We sincerely apologize for any inconvenience this may have caused.
We also want to address a specific concern regarding customers who are unable to access their Original Bill of Ladings. We understand that factors such as locked offices in Khartoum or limited courier services due to closed airports have made it difficult for our customers to obtain these documents. We want to reiterate our commitment to supporting you navigate this period, and our Sudan team is readily available to assist you in finding a suitable solution. We encourage you to engage our customer service team if you find yourself in this situation via the channels below.
- Export queries - SD.Export@maersk.com
- Import queries - SD.Import@maersk.com
Telephone +249 991 116 222 and +249 129 668 686
